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HireProsOnly Policies

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HireProsOnly Policies

At HireProsOnly we believe that a good community is one with clear rules. Below we list the site policies for different aspects of the platform. Keep in mind that this is a work in progress and as HireProsOnly grows these rules will evolve as well.


Remember that your use of HireProsOnly is governed by our  terms and conditions.  The policies are an addition to the previous ones.

As always, we look forward to your comments on this matter.

Platform Policies

 

  1. Behavior on the site

 

Treatment in messages must always be cordial. Mistreatment or insults will not be tolerated.

 

HireProsOnly does not allow any type of discrimination against people based on racial, ethnic, social or minority origin, caste, religion or belief, political or any other opinion, language, gender, gender identity, sex, sexual orientation, disability, age, or any other condition. Neither HireProsOnly as a platform nor any user (client or professional) may engage in the discrimination practices detailed previously. HireProsOnly undertakes to sanction this action if it is detected.  

 

HireProsOnly may contact users through social media messaging, with our representatives clearly identifying themselves using the HireProsOnly name and branding. We will never request any payments, password exchanges, or access data via social media. If you receive such suspicious messages, please immediately contact our support team.

 

Do not share contact information (email, telephone, skype, whatsapp, hangout, linkedin, instagram, facebook and external links in general)***

Sending an external link is not allowed. Nothing that will make a client and/or freelancer leave the HireProsOnly site. (including direct Behance link should also not be sent).***

It is also not permitted to request contact details or an external link from another party.***

***This rule does not apply only to projects managed by HireProsOnly recruiters.


  Respect the privacy of messages and projects on HireProsOnly. What happens in HireProsOnly stays in HireProsOnly. Unless you have obtained written authorization from the other party, you cannot make messages or work content public.

Spam will not be accepted in any of its forms. 

 

HireProsOnly should not be used only as a payment method between freelancers and clients. Projects in which funds were released without communication between the parties and without deliveries in accordance with the development of the projects, will not be accepted and the amounts will be refunded to the clients.

 

  1. Site content

You will not post projects, messages or content on the site of:

  • Pornography and content not suitable for minors.
  • Violent content.
  • Content related to racial intolerance or an attack on an individual, a group or an organization.
  • Content that includes excessive irreverence.
  • Content related to computer hacking.
  • Content related to casinos and games of chance.
  • Drug-related content and related items.
  • Content related to the sale of weapons or ammunition (for example, firearms and their parts, knives or stun guns).
  • Content related to the sale of products that are replicas or imitations of designer items or other items.
  • Malicious software (computer viruses, spyware, etc.).
  • Any other content that is illegal, promotes illegal activity, or infringes the legal rights of others.

 

 

 

  1. Job posting policies

If a job is found to be in violation of any of HireProsOnly’s policies, it will be removed from the site. The client is free to republish the work if the violation is corrected.
The most common reasons why a HireProsOnly job advertisement is removed:

  • Violates the Terms of Service of another company or entity.
  • Asks suppliers to perform unpaid work.
  • The content violates section 2 of these policies.
  • Payment is offered outside of the HireProsOnly payment platform.
  • Payment is based on commission or stock-based compensation.
  • The payment offered is less than the legal minimum wage in the professional’s country
  • Violates the integrity of an academic institution, including doing homework, writing essays for school, exams, or submitting applications.
  • Violate any laws of the US or any other country.
  • It should not contain personal or contact information. 
  • You must not promote other services or products.
  • It’s not to get full-time employees. 

 

3.1 Guide for project publication

  • The need and skill required to complete the project must be understood. 
  • It must be written appropriately and completely.
  • Respond to freelancer questions and update the job description.
  • Accept a proposal only when you have a clear job description, well-defined milestones, exact deadlines and payment terms.
  • Evaluate multiple proposals based on criteria important to you, such as a freelancer’s work experience, education, portfolio, certifications, references, feedback from previous clients, location, communication, style and cost.
  • Ask the freelancer to establish the conditions, define the main milestones and payments.
  • If requested by the professional, the client must inform him/her what the job for which he/she is applying will be used.
  • Ask about the freelancer’s office hours and standard response times.
  • Once you have hired for your job, log in to the site to manage the job.

 

  1. Policies for the Submission of Proposals

When submitting a proposal, the supplier cannot:

  • Offer your services for free.
  • Use unprofessional and/or language to harass another HireProsOnly member.
  • Offer to receive payment outside of HireProsOnly.
  • Make reference to the platform’s commission to the counterparty.
  • Use sending messages and proposals for another purpose instead of submitting a proposal.
  • Include any contact information. For example, Skype, Email, Phone, Website URL, GTalk, etc.

 

4.1 Guide for publishing proposals

As a freelancer, you agree to follow the following guidelines when submitting a proposal:

  • Provide proposals only for jobs for which you are a good fit and can complete them in the time set by the Client.
  • Help the client clarify their needs and fully develop the scope of work and final results.
  • Write a concrete and detailed proposal with clear scope, deliverables and milestones.
  • Set expectations that you can meet or exceed.
  • Specify the payment terms that are linked to the achievement of milestones.
  • Specify how change orders and revisions will be handled.
  • Specify how the work warranty will be handled.
  • Submit an accurate proposal that reflects your understanding of the scope of work and the amount of time/effort you will commit in order to achieve client satisfaction.
  • Inform the client of office hours and the committed response time.
  • Submit a proposal again when necessary to reflect any change in pricing delivery date, or approach, before the end of the proposal period.
  • Do not submit unjustifiably low prices, essay proposal(s). If you want to submit a proposal but need more information about the work, write a message to request more information, stating your assumptions about the scope of work in your proposal and making it clear that you will update the proposal once you receive more information.
  • Do not submit proposals that are made with the intention of committing fraud.
  • Do not present repetitive content or generic proposals.
  • Do not offer your services in exchange for good feedback or for free.

 

  1. Policies for publishing your profile

A freelancer’s profile cannot contain:

  • Contact information outside of what is offered through HireProsOnly.
  • Offers to receive payments outside of the HireProsOnly payment platform.
  • Free service offers.  
  • Offers of services that are against the Terms of Service of HireProsOnly or another company or entity.
  • Any text that is copied from another freelancer’s profile.
  • Any sample of work for which the profile owner has no legal or ownership rights.

 

  1. Policies regarding the duration of employment relationships on the site
  • Relationships between clients and professionals that begin in HireProsOnly must continue to be developed through HireProsOnly for a period of 2 (two) years from the last project completed between them.  
  • Any employment relationship that has begun on HireProsOnly and is continued outside the site loses the right to our guarantee and may be detrimental to the permanence of both parties on the site, with HireProsOnly being able to cancel their permanence at any time.

  1.  Penalties for violation of a Policy

HireProsOnly will suspend or terminate the accounts of members who violate its policies.

  • For violations of publication of job/project offers, it will be removed from the site. Repeated policy violations will result in account termination.
  • For freelancer violations, the minimum penalty is a 15-day suspension. For more significant violations, such as plagiarism, fee evasion, manipulating your comment, or repeated policy violations, the freelancer’s account will be subject to immediate termination.

 

  1. Criteria for arbitration resolution

If a project cannot be completed satisfactorily, both client and freelancer can request HireProsOnly’s intervention through arbitration. To make a fair decision, HireProsOnly takes into account the following factors:

 

  • What was initially agreed between client and freelancer: The proposal made by the freelancer and accepted by the client, the agreed delivery times, the scope of the project, the delivery formats, and everything related to what both parties agreed are taken into consideration. through HireProsOnly messaging.
  • The development of the project: The work carried out by the freelancer, the deliveries made, the client’s corrections, and all the conversations they had through the platform after the client has paid for the project.
  • Information provided by both parties: Once the project enters the arbitration process, both parties are asked to inform HireProsOnly about the work carried out and the information they consider appropriate to highlight.

 

Taking these aspects into consideration, HireProsOnly will analyze all the information and decide on the destination of the guarantee funds and the ownership of the work performed.

 

It is important to clarify that any conversation outside the platform, or work developed that is not supported within the platform, will not be valid to determine the resolution of the arbitration.

 

If you do not agree with HireProsOnly’s decision in arbitration, either party may appeal to a third party through binding arbitration before the American Arbitration Association (” AAA “), pursuant to the business rules then in effect for the AAA, except as provided herein (the “ AAA Rules ”). 

 

The party who wishes to initiate arbitration must send to the other party a written Request for Arbitration, as specified in the AAA Rules. (The AAA offers a form called “Demand for Arbitration” ) .