At HireProsOnly, we are committed to connecting you with top-tier freelancers for your project. To ensure fairness for both clients and freelancers, we have established the following refund policy:

1. Refund Eligibility

• Full Refund (100% of your deposit)
  You are eligible for a full refund if:
  • We are unable to provide at least three (3) qualified freelancers matching your project requirements within 24 hours.
  • The freelancer fails to deliver work as per agreed milestones and quality standards (verified by our team).

• No Refund
  Your deposit is non-refundable if:
  • We provide three (3) or more qualified freelancers, but you choose not to proceed.
  • You cancel the project after selecting a freelancer.

2. Platform Credit Option

If you decide not to proceed after receiving freelancer matches, you may convert your deposit into platform credit instead of requesting a refund.

• This credit is valid for 6 months and can be applied to future projects.
• As an added benefit, platform credit used within 30 days will receive a 5% bonus.

3. How to Request a Refund

To request a refund, please email support@hireprosonly.com within 7 days of your freelancer match or project cancellation.

Your request must include:

• Your Project ID
• The reason for the refund request.

4. Processing Time

Once approved, refunds will be processed within 3–5 business days to your original payment method.

5. Questions?

For any inquiries, reach out to us at support@hireprosonly.com — our team will respond as soon as possible.